Sound Familiar?
Your technicians are drowning in tickets. Every morning starts with a backlog from overnight requests—password resets, printer issues, VPN problems—all waiting for someone to triage them. Your clients expect instant responses, but your team is stretched thin handling the same repetitive issues over and over. After-hours emergencies mean someone is always on call, leading to burnout and turnover. New client onboardings take weeks because documentation is scattered and technicians spend more time figuring out environments than solving problems. You've tried hiring more staff, but finding qualified techs is nearly impossible. Meanwhile, your most experienced people waste their expertise on L1 tickets instead of strategic projects that actually grow your business. The margin pressure is real, and you know there has to be a better way to scale without proportionally scaling headcount.
AI agents that work for you 24/7.
Help Desk Triage Agent
Automatically categorizes, prioritizes, and routes incoming tickets. Resolves common L1 issues like password resets and printer problems instantly. Your technicians only see tickets that actually need human expertise.
After-Hours Support Agent
Handles tickets 24/7 without burning out your team. Resolves routine issues immediately, escalates true emergencies to on-call staff, and keeps clients informed with real-time status updates.
Client Onboarding Agent
Automates documentation gathering and system setup during new client onboarding. Creates IT Glue documentation automatically. Reduces onboarding time from weeks to days.
See it in action.
Here's what changes when AI agents handle your MSP operations:
Overnight tickets have already been triaged. Password resets were handled automatically. Your team starts the day with a clean queue of only complex issues.
A client submits a VPN connection issue. Your agent gathers diagnostic info, attempts common fixes, and resolves it in 3 minutes without technician involvement.
New client onboarding begins. Your agent creates documentation templates, schedules discovery calls, and starts collecting network information automatically.
Printer issues at three client sites. Your agent walks users through troubleshooting via chat, resolving two instantly and escalating one hardware failure to a tech.
End of business hours, but your agent keeps working. Client requests get immediate responses with ETAs for next-business-day resolution.
Server alert triggers. Your agent investigates, determines it's not critical, documents findings, and schedules morning follow-up instead of waking on-call staff.
Your L1 ticket volume drops by 60%. Technician burnout decreases. Client satisfaction increases. All without adding headcount.
Everything you need. Nothing you don't.
Intelligent Ticket Triage
AI categorizes, prioritizes, and routes tickets based on issue type, client SLA, and technician availability.
Automated L1 Resolution
Password resets, printer issues, VPN problems, and common fixes handled automatically without technician involvement.
24/7 Client Support
Clients get immediate responses any time of day. Routine issues resolved instantly, emergencies escalated appropriately.
ConnectWise Integration
Native integration with ConnectWise Manage and Automate. Tickets, time entries, and configurations sync automatically.
Documentation Generation
Automatically creates and updates IT Glue documentation during onboarding and ticket resolution.
SLA Management
Tracks response and resolution times against client SLAs. Escalates automatically before breaches occur.
Get started in minutes.
Connect Your PSA
Integrate with ConnectWise, AutoTask, or your PSA platform. Your agent sees tickets, clients, and configurations in real-time.
Define Resolution Playbooks
Configure how your agent handles common issues. Use templates or customize to match your processes.
Set Escalation Rules
Define what gets escalated, when, and to whom. Your agent follows your triage logic exactly.
Monitor and Optimize
Track resolution rates, response times, and client satisfaction. Your agent improves as it learns your environment.
“We were drowning in L1 tickets. Now our AI agent handles 65% of incoming requests automatically. Our technicians focus on real problems, and our clients get faster responses. It's like adding three help desk staff without the overhead.”
Kevin
Operations Director,TechPoint MSP
Pick your server. We handle the rest.
Starter
2 vCPU · 2 GB RAM · 20 GB SSD
- Dedicated server
- All agent capabilities
- Any AI model (Claude, GPT, etc.)
- Management dashboard
- Email support
Pro
2 vCPU · 4 GB RAM · 50 GB SSD
- Dedicated server
- All agent capabilities
- Any AI model (Claude, GPT, etc.)
- More RAM & storage
- Priority support
Business
4 vCPU · 8 GB RAM · 100 GB SSD
- Dedicated server
- All agent capabilities
- Any AI model (Claude, GPT, etc.)
- High-performance server
- Dedicated support
Common questions.
We use the ConnectWise Manage API for bidirectional sync. Tickets, time entries, configurations, and client data flow automatically. Your existing workflows remain intact.
Both. The agent can execute resolution steps for common issues—password resets, service restarts, permission changes—not just categorize and route tickets.
All data is encrypted in transit and at rest. The AI runs on your dedicated server with your credentials. We never access client environments directly. You maintain full control.
Most MSPs are running within a week. Basic ticket triage works immediately. Resolution playbooks and integrations are configured during onboarding with our team.
Plans start at $49/month for your AI agent server. You pay for AI model usage based on ticket volume. Most MSPs spend $150-400/month total depending on ticket volume.
Explore more ways AI can help.
Ready to deploy?
Pick a plan, connect your AI provider, and have your agent running in minutes.