Sound Familiar?
Your customer service team is drowning in tracking requests. Shippers want to know where their freight is. Receivers need ETA updates. Carriers are calling about pickup times and delivery windows. Every shipment generates dozens of touch points, and each one means someone on your team stops what they're doing to look up information and make a call. Your best people spend their days as expensive switchboards instead of solving real problems. When delays happen, you're scrambling to notify everyone affected while handling a flood of incoming calls. Customers expect Amazon-level visibility but you're working with a fraction of the technology budget. The logistics providers who can't deliver instant information are getting left behind by competitors who figured out how to scale their customer service.
AI agents that work for you 24/7.
Shipment Tracking Agent
Provides instant shipment status to customers, 24/7. Pulls location, ETA, and milestone data from your TMS. Answers tracking questions without human involvement.
Carrier Coordination Agent
Handles routine carrier communications about pickups, deliveries, and schedule changes. Confirms appointments, shares requirements, and captures updates automatically.
Exception Alert Agent
Monitors shipments for delays, damages, or issues. Proactively notifies affected parties before they have to call. Keeps everyone informed in real-time.
See it in action.
Here's how AI agents transform your logistics operations:
Overnight shipments updated. Your AI agent has already answered 30 tracking requests from customers checking on deliveries scheduled for today.
A carrier reports a 2-hour delay due to weather. Your agent automatically notifies the consignee and updates the shipper, all before your team arrives.
A customer needs ETA confirmation for a time-sensitive delivery. Your agent checks the TMS, sees the truck is on schedule, and confirms the appointment window.
A pickup appointment needs to be rescheduled. Your agent coordinates with the carrier and confirms the new time with the shipper.
Fifteen deliveries completed today. Your agent sends POD notifications and collects electronic signatures from consignees.
An overseas customer needs urgent tracking update on an air freight shipment. Your agent pulls the latest milestone and provides a detailed status report.
Every shipment visible. Every stakeholder informed. Your team handles exceptions while AI handles routine updates.
Everything you need. Nothing you don't.
Real-Time Tracking
Instant shipment visibility for customers. Location, ETA, and milestone updates from your TMS.
Proactive Alerts
Automatic notifications for delays, exceptions, and delivery confirmations. Customers know before they ask.
Carrier Communication
Handle routine carrier coordination. Pickup confirmations, delivery windows, and schedule changes.
TMS Integration
Connect to your transportation management system. Access shipment data and update records automatically.
Multi-Modal Tracking
Track shipments across truck, air, ocean, and rail. Unified visibility regardless of mode.
24/7 Availability
Support shippers and receivers across all time zones. Global logistics requires global availability.
Get started in minutes.
Connect Your TMS
Integrate with your transportation management system. Your agent sees shipments, milestones, and carrier data.
Configure Notifications
Set up alerts for delays, deliveries, and exceptions. Define who gets notified and when.
Enable Customer Access
Let customers query shipment status via phone, text, or email. Your agent handles inquiries automatically.
Scale Your Service
Handle more shipments without adding headcount. Measure customer satisfaction and response time improvements.
“Where's my shipment calls dropped 80% after implementing the AI agent. Customers get instant updates and my team can focus on actually solving problems instead of reading tracking numbers.”
Steve
VP Operations,Summit Freight Services
Pick your server. We handle the rest.
Starter
2 vCPU · 2 GB RAM · 20 GB SSD
- Dedicated server
- All agent capabilities
- Any AI model (Claude, GPT, etc.)
- Management dashboard
- Email support
Pro
2 vCPU · 4 GB RAM · 50 GB SSD
- Dedicated server
- All agent capabilities
- Any AI model (Claude, GPT, etc.)
- More RAM & storage
- Priority support
Business
4 vCPU · 8 GB RAM · 100 GB SSD
- Dedicated server
- All agent capabilities
- Any AI model (Claude, GPT, etc.)
- High-performance server
- Dedicated support
Common questions.
Plans start at $49/month for your AI agent server. AI usage is based on inquiry and notification volume. Most logistics companies spend $150-300/month depending on shipment volume.
We integrate with most major TMS platforms including MercuryGate, BluJay, Descartes, and others. API-based integration available for proprietary systems.
Yes. Your agent pulls tracking data from multiple carriers and consolidates it into a unified view. Customers see one consistent status regardless of which carrier is handling their freight.
Your agent handles complex routing including LTL, multi-stop, and pool distribution. Status updates reflect the entire journey, not just carrier handoffs.
Your agent monitors for exceptions and proactively notifies affected parties. Complex issues get escalated to your team with full context for quick resolution.
Explore more ways AI can help.
Ready to deploy?
Pick a plan, connect your AI provider, and have your agent running in minutes.